Customer Support Portal
We empower our customers with the self-service portal. It help them to get answers to their questions before they could even submit a request. Customers can track the progress of their requests. While this encourages customers to self-serve themselves, it also helps increase efficiency and reduce operational cost of our support center.
- • Improves agent productivity coupled with reduction in workforce costs.
- • Enhances customer satisfaction, thanks to real time request tracking.
- • Faster turn-around for customers compared to support provided over telephone or e-mail.
- • Offers 24 hour-a-day support without having to wait for an email response or a returned telephone call.
- • Provide password-protected access to key customer support tools, such as the NetAnswers Knowledge Base.
- • Customers can update their own profiles, view their order histories, check their order status and place new orders around the clock.
- • Provide automatic receipt confirmation for a service request with a case number.