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Customer Support Portal

We empower our customers with the self-service portal. It help them to get answers to their questions before they could even submit a request. Customers can track the progress of their requests. While this encourages customers to self-serve themselves, it also helps increase efficiency and reduce operational cost of our support center.


    • Improves agent productivity coupled with reduction in workforce costs.
    • Enhances customer satisfaction, thanks to real time request tracking.
    • Faster turn-around for customers compared to support provided over telephone or e-mail.
    • Offers 24 hour-a-day support without having to wait for an email response or a returned telephone call.
    • Provide password-protected access to key customer support tools, such as the NetAnswers Knowledge Base.
    • Customers can update their own profiles, view their order histories, check their order status and place new orders around the clock.
    • Provide automatic receipt confirmation for a service request with a case number.